Refund Policy | YourFirstApp

Overview

This Refund Policy explains when and how you can request a refund for purchases made on YourFirstApp at yourfirst.app, including credit packages and subscriptions used with our AI prompt and generation tools.

Eligibility

You may request a refund when all of the following conditions are met:

• You contact us within 3 calendar days of the original payment date.
• You have used no more than 100 credits from the purchased package.

How to Request a Refund

Email [email protected] from the email address associated with your account. Include the payment date, order details, and a short explanation. We will verify eligibility and process approved refunds within 5 business days.

After a Refund

• Credits from the refunded package are removed from your account immediately.
• Results already generated with those credits remain available unless removed under our Terms of Service or a valid copyright request.
• If the reversal makes your balance negative, it is reset to zero.

Non-Refundable Purchases

Refunds are not available when:

• More than 3 calendar days have passed since payment.
• More than 100 credits from the package have been used.
• The purchase consisted only of a promotional code or bonus credits.
• The account was suspended or terminated for violating our Terms of Service.

Subscriptions

You can cancel a subscription at any time to stop future renewals. Cancellation takes effect at the end of the current billing period, and access continues until then. Unless applicable law requires otherwise, subscription fees already charged for the current period are non-refundable after that period begins.

Chargebacks

If you start a chargeback or payment dispute without first contacting us, we may suspend the account while the dispute is reviewed. Please contact support first so we can investigate and resolve the issue directly.

Contact

For refund questions, contact [email protected].